Terms of Service

AliThemes Support is a help desk for customers and users of AliThemes products. It allows you to sign in, open tickets, reply to conversations, attach images, and receive notifications when our team responds.

The Support Portal is provided by AliThemes and is intended for product support — not as a general community forum, marketplace, or multi-vendor agency platform.

Access requires an account. Sign-in is passwordless and may use Google, GitHub, or an emailed magic link.

You are responsible for activity under your account and for keeping access to your email and OAuth providers secure. Notify us if you believe your account was used without authorization.

You may update your display name, manage linked providers, sign out everywhere, or delete your account from the Account page, subject to these Terms and our Privacy Policy.

We generally provide support for:

• Product-related questions about AliThemes themes, templates, and related digital products
• Installation guidance for supported environments
• Bug reports and clarification of documented features

Support typically does not include:

• Custom development or redesign work
• Third-party plugin, hosting, or server administration issues outside our products
• General programming tutoring unrelated to an AliThemes product issue
• Guarantees of specific outcomes on every environment or hosting setup

Responses are provided to help resolve issues and are informational. They do not expand or replace the license, warranty, or refund terms that apply to your product purchase on alithemes.com.

When you open or reply to a ticket, you grant AliThemes permission to use the information you submit for the purpose of providing support, improving our products and services, and securing the portal.

You may close your own tickets. We may close, reopen, or decline tickets that are out of scope, inactive, abusive, or duplicate.

We may send transactional emails and in-app notifications related to your tickets and account (for example, when we reply). Details are described in our Privacy Policy.

You agree that you will:

• Ask product-related questions, report bugs, or request installation guidance for AliThemes products
• Share screenshots or other images that help us understand your issue
• Keep conversations civil and relevant to your support request
• Use only your own account and sign-in methods

You agree that you will not:

• Abuse, spam, or flood the ticket system with automated or repeated requests
• Upload unlawful, harmful, or infringing content, malware, or malware
• Attempt to disrupt, scrape, reverse engineer, or gain unauthorized access to the portal
• Impersonate another person, share account access, or misuse OAuth / magic-link sign-in
• Request or post private credentials, payment card numbers, or other highly sensitive data unless strictly necessary and minimized
• Use the portal for advertising, solicitation, or unrelated commercial promotion

We may suspend or terminate access, close tickets, or remove content that violates these Terms or that we reasonably believe harms the service or other users.

You may upload images to help explain an issue, within the size and format limits shown in the portal. You represent that you have the right to share those files and that they do not violate law or third- party rights.

Attachments are stored for support purposes and may be deleted when your account is deleted or when we remove unused temporary uploads.

We aim to keep the Support Portal available, but we do not guarantee uninterrupted or error-free operation. Features may change as we improve the service.

We may modify these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of the Support Portal after changes means you accept the updated Terms.

The Support Portal, including its design, branding, software, and documentation, is owned by AliThemes or its licensors. You may not copy, modify, or redistribute the portal or our branding except as expressly allowed.

Content you submit in tickets remains yours, subject to the license you grant us to use it for support and related operations described above.

The Support Portal and support responses are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, AliThemes disclaims warranties of merchantability, fitness for a particular purpose, and non-infringement regarding the portal and advice provided through it.

To the fullest extent permitted by law, AliThemes shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or business opportunities, arising from your use of the Support Portal or reliance on support responses.

Nothing in these Terms limits liability that cannot be limited under applicable law.

How we collect and process personal information in the Support Portal is described in our Privacy Policy.

These Terms are governed by the laws applicable to AliThemes' business operations, without regard to conflict-of-law principles, except where mandatory consumer protections in your jurisdiction apply.